Moda layer cakes: NOT 10" & NOT square!
 

Is anyone else having this problem???? I have a layer cake of Kansas Troubles. Most are measuring 9 7/8 x 9 1/2". I just found one at 9 3/8. Since I am using these to cut 5" squares, this is really significant! What a pain to have to square them all up - correct that to DOWN - to 9 1/2" Even if I were using these whole, they'd still have to be squared. What's up????? I'm going to take a couple of pictures and send them to Moda. These are too costly for this. I could handle it if they were at least square!

Ouch! That hurts!

I would take them back to the fabric shop if possible. If not inform the store where you bought the fabric "squares" at also.

I'll be interested in what Moda's response is. Thanks for the heads up.

I will also be interested in what Moda has to say, these are expensive enough to begin with.

What a dissappointment! I would have expected that the premium paid for "precuts" is that they are what they are represted .. 10 inches no less no more! Especially from Moda! Do let us know how this works out.

I had this same experience a while back where I bought a Moda kit that had two layer cakes and it was a real pain sewing those squares together. So I feel your pain.

I've used quite a few of them and never had a problem, but haven't bought one recently (in the last yr or so ... trying to use my stash)

Good luck, I'm sure Moda will make it right for you !

I found a few Moda layer cakes that were wonky sizes. I emailed Moda about the bad cuts each time but never got a response. I have never had a Connecting Threads 10" square stack that was not exactly 10" square for lots less money.

Take it back to where you purchased it - make sure you have the sales receipt - if within a reasonable distance from where you live!

I would be a very unhappy customer with that!

That's horrible. Don't they use one of those expensive cutting dye machines to cut them? They should be perfect! I would complain, even if I had already cut them. I would gather all the pieces and return them and look through the rest of them with a measuring tape and see if I could find one that was 10" exactly. Also, I would google Moda's phone number and call them directly and complain. Tell them how you wasted time cutting them. Make them understand how wrong it is that they are not 10" exactly. Aren't they like $29.95? That's a lot of money to buy pre-cuts that are cut wrong. Especially when they are cut too small.

Moda layer cakes are more like $34 - 39.95!!! I would definately complain!!

I just purchased 40 pre cut 10 x10 called Bali Crackers by Hoffman
on the tag it says cut by hand slight variations may occur
guess this gets them off the hook if they don`t measure 10
whats with calling these crackers?thought they were layer cakes or that just a moda thing
nothing like confusing us lol
Gale

I think Moda has the market on the pre-cut names as we know them: Charm Pack, Layer Cake, Honey Bun, Jelly Roll. Most of the time when another manufacture is producing these items, they will give them a different name. I have seen Dessert Squares and Robert Kaufman calls their jelly rolls "Roll Ups"

Wow! That would really be upsetting! I just bought a layer cake (Moda) a few weeks ago; I'm going to check right now. Totally unacceptable; we are already paying a premium price per yard for that convenience and then to be shorted too yet??!! NOT......it would be better to be 10 1/2 and at least cut it down but not 9 3/8". Definitely return to store AND complain to MODA. that is not what we expect from them.

How luxurious it would be to buy 10" squares that were truly that. I only bought them once, and planned a pattern that involved cutting the squares up.

This is one of the main reasons I don't buy precuts, along with the cost. I'd rather buy my own fabric and do my own cutting.

I've had the charm packs be off slightly and wonky quite often.

Thanks for the heads up on this. I have always prized Moda as a standard in the quilt fabric industry. I read recently that the Bali Pops precuts don't claim to be perfect because they are precut by Bali locals to provide jobs for individuals. Have never tried them. At least they admit to the size issue.

Sooooooooooooooooooo did you contact Moda and what did they say ????

I recently had a jelly roll that wasn't a consistent 2.5" so I understand your pain.

My thoughts precisely! Besides the cost of pre-cuts, I don't mind cutting my own. I just stack a few folded fabrics I want at a time, put a new blade in my rotary cutter, straighten one edge, then cut 5 or 10" strips, and cross cur them to size. Goes quick and I know they are accurate and a fraction of the cost. I can use up scraps and strips this way at no additional cost.

I like this idea! There are usually fabrics in the packs that I don't care for so I don't tend to buy them. Although, I do have two jelly rolls I bought on sale a while back that I haven't used yet. Now I know now to check first.

I received a couple of jelly rolls as part of a swap a whole ago and didn't use them until recently. I sewed part of the strips from one roll together and made a really cute purse with a coordinated bottom and lining, then had enough of that left for another purse with a different style. I still have a bit of that left, plus another roll of different color way which I will also make into totes and bags. A little goes a long way. The seams were pinked, and using them this way, it didn't matter if they were a bit off. Still, I wouldn't have purchased them, preferring to cut my own. I didn't think the fabrics in those rolls were really my taste, but made up in the bags, I LOVE them!!

All the above complaints is why I dont buy pre cuts!

Update on Moda Layer Cake - NOT square & NOT 10"
 

I took pictures of several of the squares and included them in an email to Moda. As many of you have said, I too have always loved Moda lines and even buy Moda on-ine with great confidence without getting to see and touch the fabric. In my letter I took pains to tell them all of that but also explained the huge variation in size and lack of squareness of any of them. After posting my gripe here and before writing to Moda I rechecked the few squares I hadn't cut (preparing for a retreat) and began to wonder if I'd prewashed them. So I also told Moda this was a possibility but if so that I could be sure they were washed on delicate and placed in a mesh bag. Maybe 10" could shrink to 9 7/8 but they were mostly 9 1/2" wide and very skewed when lined up with the grids on my cutting mat. I said that I didn't want anything more than a personal response to the issue as I didn't feel it was likely that I would purchase any more pre-cuts. I'll try to insert a photo below.
Moda responded right away and I'd like to share the gracious response I received:
Thank you for taking the time to write with your concerns about your recent Moda purchase. It is very, very unusual for our precut items to be incorrectly cut. I will definitely forward your information to the Fabric Development Department for their review. It is very helpful to know this happened so that we can inform our mills to be careful with the precuts.
Pre-washing the pieces does shrink them a tiny bit. We suggest that you not wash the precut items before sewing. Since Moda fabrics have such a small shrinkage, it will not make a difference in your quilt. I feel you would be fine to still purchase the precut items but not wash them before using them.
We would like to send you a layer cake as a thank you for writing with your concerns. However, we ship UPS and cannot ship to a PO Box. If you can send me your information, I will get the gift shipped to you. As I will be leaving on October 25 and not returning until November 6, it will be a few weeks before I can ship it.

Thank you again!
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Now that's what I call Customer Service! and it was good of you to 'fess up, but if there is so little shrinkage in their fabric, where did the half-inch go? I've loved using their precuts, so I hope this isn't a sign of things to come.

....:thumbup:....

yes, this good customer service - I complained to AccuQuilt Go cutter that the 5" square was not cutting right (only used this once before, cut fabric for a senior member of my group, never complained it wasn't even) their answer to me was I probably damaged it - produce the receipt and if less that a year old, they will replace it. Now tell me, how many of you save all your receipts?? I would need another room in my house to store these paper receipts for every item I buy. The power or purchasing on line, I can find where and when I purchased the unit but not the dies, which is about 1 1/2 years ago. Needless to say, I didn't have my receipt, probably purchased this die at Joann's, so now I have a die that doesn't work, back to cutting by hand.

I save all my receipts, and when I need one, I have a hard time finding it but I do find it at the bottom of the pile. :(

First of all great customer service, i hope you provide them with a mailing address and get a new set of precuts....
I do save my receipts on anything 'big' or 'mechanical'....what I do is scan the receipt into my computer and then save it in a special file.....after having to produce a couple receipts and spending far too much time in the search, this is what I came up with....Also things that have instruction books (like a sewing machine) I will tape the receipt in the back of the book, and any repair receipts I might acquire .....
Works for me....

I am so sorry this has happened to you. I staple my reciept to the instructions booklet or illustration page for easy access to it later. It has come in handy many times. I have a binder that I keep them all in, so that makes it even easier.

I'm glad you've been "made whole" as they say. Nice to have my view that Moda is a quality company affirmed!

Normabeth, I'm sorry you've had such trouble with your Accuquilt die! I had a problem with my circle die, and contacted the company. Since it was a gift, I did not have a receipt. Accuquilt simply wanted to know where the die was purchased. The gift-giver gave me the information, which I then passed on to Accuquilt, I sent the bad die back and they replaced it with a brand-new die. I am very happy with Accuquilt's customer service.

Moda is a great company and this is just proof of their outstanding customer service. So glad to get the fabric care suggestions from them. Enjoy you free layer cake! :-)

I'm love to hear what Moda has to say about this - it's not like they're Walmart prices!! 90% of my fabrics come from amazing finds at estate sales - I almost never buy fabrics from the stores.

Final update on Moda Layer Cake issue
 

Hi, All,

Just to briefly catch you up, I had shared the issue I had with a Moda Layer Cake not having been 10" but also not having been square either! I'm not sure at this point but I think I had to cut them down to 9" or a bit less to get them square. I wrote to them about all of this including that I suspected I had prewashed them which I do with all of my fabrics. If I had I was confident that they were placed in a mesh bag and the wash cycle was set to delicate. Anyway, I got a very gracious letter back stating in part that they would contact the mills where the cutting is done and also that prewashing precuts is not suggested. Although I told them in my letter that ALL I was looking for was a personal response, they offered to send me another layer cake. Well, I'm not crazy enough to turn that down:) So a Metropolitan Fair layer cake arrived yesterday! I have always loved Moda fabrics - the colors, the patterns etc but this had shaken my confidence in pre-cuts. So kudos and thanks to Moda/United Notions for standing behind their products!!

That's good to hear -- so many companies these days don't stand behind their products. I'm so glad that Moda does and will keep that in mind when I'm purchasing fabric.

Thank you for the update.

Much appreciate the update. Like you I am cautious about precuts. Sorry you had to go through this.