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I ordered 7 yards of flannel from Paducah last week after realizing just how bad Jo-Ann Fabric flannel was after a few washings. I was sent 7 yards of the wrong fabric, called them and after the lady chose one similar to the one I ordered, she told me she would send it out today and I could keep the wrong one. I promised her I would use it only on charity quilts and she said that is what they would prefer. I say "Kudos to Paducah." I am getting a nice fabric and don't have to go to the trouble of finding a bag to wrap it in, drive to the PO and pay for return postage. I'd say that is a very good recommendation for that company.....REAL customer service and they now have a customer for life.
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Which store was that at?? Did you buy pink? LOL!!
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lots of stores in Paducah, which one?
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i bet it was handcocks only 3 quilt shops that i could find when there last summer
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Good to here, Nolee!! I have never used flannel, but aren't there different qualities/types available? The prices certainly reflect it!
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Originally Posted by cjomomma
Which store was that at?? Did you buy pink? LOL!!
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I'm sure it's Hancocks of Paducah. I had a similar experience with them last year - one fabric was backordered, then they sent me the wrong shade. I called them and they said WE'RE SORRY, JUST KEEP IT (3 yds) & we'll ship out the right one to you today. Got it in 2 days. THAT'S what I call GREAT customer service :)
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Originally Posted by Nolee
Originally Posted by cjomomma
Which store was that at?? Did you buy pink? LOL!!
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Ha ha lady, no it wasn't pink. I got it online at EleanorBurns.com and the flannel was $3.50 a yard, good quality and was really impressed with them. There are still some left as of this morning.[/quote]
-------------------------------------- When you donate the quilt, send them the thank you receipt, and if possible have their name put on it as well as yours. Would that work out for you? |
Yes, that is an excellent idea. Thanks for thinking of it.
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