I got my machine back today, and the cutter mechanism needed an adjustment. It was a little too close to the needle. It now cuts fine now with just the right amount of tail!..... It was not my big spool that I blamed. I tested all my threads and they worked great.
He said, sometimes things just slip through inspection.
I am so relieved, the machine really takes quilting seams great.
The machine works just as it should and I am happy.

Hope to here how your search ends up justabitcrazy!:o

Wow, that was an easy fix. Sweet!
I have started saving my nickels for this machine.....will be awhile, lol!
So happy all is well for you! :D

Very Dissappointed
 

I bought my C1100 April 2011 and just paid it off! It's ok, but last night I was attempting to attach piping to a quilt and realized that I cannot move the needle right to left, to snug up to piping or whatever. Even my $600 Viking could do that. Honestly, I think they saw me comin'.:rolleyes:

Kerriy, was your dealer able to resolve the thread cutter problem? I'm curious because my machines does this too. Sometimes it cuts just fine, but very occasionally. I avoid using the auto thread cutter because I know it will mean having to re-thread the needle. I've had the Smarter for a year and it is time to take it in for servicing, but my local Pfaff dealer does not sell the Smarter, and never has, so I'm reluctant to take it to them for servicing. (I purchased the machine 2 hours North of my home.) Other than the thread cutter problem, and the fact that the low bobbin indicator only works sometimes, I absolutely love this workhorse of a machine.

Update.....Oh, I now see that you were able to get the issue resolved. This is good news and I will be glad to have the adjustment made to my machine.....

Hi, I'm new here but wanted to post about the Pfaff smarter pro. I just paid off my layaway for this machine on Friday, took it back to the sewing shop two days later for my lesson on the machine, and it didn't work very well at all. Turns out it's being sent back and a new machine is being shipped for me. Hopefully it's just a fluke, but I'm worried. Worked fine for me at home for about an hour, then having major thread issues. At the class, it wouldn't stitch a zig zag or other stitches that required the needle to move horizontally.

Will post update when I receive the new one...hopefully it will be a machine with no issues. I really enjoy the features but am disappointed.

Anyone else ever had to get a replacement machine?

Thanks for this thread and all your input. I haven't been using my Smarter C 1100 but will spend this afternoon sewing with it, after I get off QB this morning :) THANK YOU ALL

Can any of you that own the Smarter by Pfaff C 1100, tell me if it has a drop in bobbin or the vertical bobbin that loads underneath with a separate bobbin case? I looked on the website and it doesn't mention it.
Thank you,
Sharon

I traded my Pfaff Smarter for the Quilt Expression 4.2. The Smarter totally broke inside and could not be fixed..........not just the salesperson and service person's opinion they showed me inside and it made TERRIBLE noises.
I did not like the thread cutter on the Smarter. The 4.2 cuts from a different direction and both threads go to the bottom.
LOVE my 4.2

LadyElisabeth,
Thank you for telling me about your experience with the Pfaff Smarter, now I don't want one. I'll just keep on quilting with my Viking Sapphire 875, until it breaks again(sigh).:mad:
Sharon

Vertical bobbin. Pfaff has always had trouble with thread cutters and vertical bobbins. I have a 2140 and a 2144 and they both mess up. The saving grace is that you can get at the bobbin without moving whatever you have under the foot.
If you are embroidering, the hoop moves out of the way.