Problems loading embroidery patterns into Brother se400
Has anyone had a problem loading patterns into the Brother se400? I have purchased embroidery patterns from 2 different companys. The file shows the data (file size) but there is no graphic in the touch screen to select. When I try to transfer again....it says File already exists. I bought the same patterns from two different companies, thinking the first one was corrupt and would deal with getting a refund later. I contacted the companies and so far no response..... I am using the emboidery patterns to quilt the current quilt I am making. Any help would be appreciated.. Thanks girls!...and guys!