Or, if you post your pictures on Flickr or similar web service, you can post a link to it.

It is 2.9 mb and I don't know how to make it smaller. I tried to drag it from the desktop and place it here, but that didn't seem to work.

Not sure how else anyone here can help you. If your longarmer has no understanding of what's happening with your quilts, then whatever is causing it is not likely to be fixed. If it were me, I'd take those quilts around to other longarmers and ask them what they think is going on and how to fix it. Then I would seriously consider either switching to a different longarmer who gives you answers to these questions, or going back to your original longarmer with the information you've gained and watch to see what she does with this info.

I am thinking after reading your posts, maybe it is just a matter of slowing down her machine quilting. I will talk to her, and hope the slowing down process will help. Thanks.

If she has a computerized setup, that may not be possible. But I do encourage you to discuss your concern further! It's a valid complaint.

I do think it is a computerized setup. She sets the pattern, and the machine does all the work. Is that what you mean by computerized setup. Do you think the problem might still be that she is having the machine go a little too fast? I am still working on trying to get my pictures smaller so I can post one for you.

Mary, see if your computer has Paint. Mine is located in the Accessories file when I got to the start up page. You will have to have the picture saved on your computer. Open the picture and look across the top for "resize" . I usually do 50 % or 75%. Save that resize and try posting that. Hope this helps

So: Start up page---> All files----> Accessories--->Paint

I have rarely seen speed affect tension. What you described is a complete computerized LA set up. If speed affected tension those computers would most certainly be programmed to account for that but I really doubt it is the speed of the machine.

If she is setting the machine and walking away any number of things could be happening.

Are you requesting all cotton thread? I have had a lint fluff get stuck in the bobbin spring unbeknownst to me and cause my tension to be off. It could be fine on my tests and look fine from the top but I don't realize I had a problem until the quilt is advanced and I see the back. Or I go to tie off and realize my bobbin thread has a lot of drag and doesn't want to come up easily. Often those lint fluffs will dislodge on their own so the tension problem will come and go. I have never had this happen when using poly thread top and bottom. So if you really like this quilter and don't want to change and she has no clue what is causing the problem then I would suggest you request only using polyester thread in top and bobbin. A good name brand one at that. Filtec Glide has never ever given me a problem like this. Could also be the magnaglide bobbins. When I have a magna glide in I never have tension issues.