i DID CALL "QUILT IN A DAY' ABOUT NOT RECIEVING THE PATTERN THAT WAS ORDERED AND THAN WENT ON SALE AGAIN. i WAS TREATED VERY WELL. SHE STATED THat ANYONE WHO DIDN'T RECEIVE THEIR ORDER SHOULD CALL AND IT WILL BE TAKEN CARE OF. I have a feeling that she was expecting my phone call. I did post on this site that I was going to call today. I have to admit that the person I spoke to was very kind,helpful and pleasant. I will do business with them again if this is how they handle problems.

Thank you for letting all of us know about this positive experience and their willingness to correct a problem :D:D:D

Thanks for sharing, I am always afraid to order things online. It's good to know who to order from!

I've spent a TON of money from ordering on the Quilt In A Day site(and their store in Paducah) and have ALWAYS had the best service even if there was a mistake. I wouldn't hesitate to recommend them to anyone. I'm glad that they took care of you!