Hello everyone! This is the most responsive board I've ever seen. I've learned so much here in the past week, I can't believe it! Wish I had known about this a long time ago.
I live in Arkansas near Hot Springs..... |
Originally Posted by MissSandra
When the order is delivered tell them your not going to accept it! and call accu and tell them you want a refund because you had inquired if you had one and were told no.
and if you end up with it, ask accu to send you a returned shipping lable or have the delivery company come pick it up. just a few ideas good luck Sandra |
I don't think there is one of us that hasn't had that experience with something or another....don't feel bad it happens to all of us.
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Oh, no! Well if one breaks, you'll be all set!
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I don't think Accuquilt has a responsibility to keep your purchasing records, but that being said, I've always had good interactions with them. I don't see why they wouldn't accept a return on a standard item. If it was not sent in error, they don't have an obligation to offer return shipping, but most places will do so if you explain and ask for an exchange for a different die that you don't have instead. I'm pretty sure that unless you are a shop you will not need a second die. These things are pretty sturdy. Just my HO.
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I did that once, too. I have the GO. I made a spread sheet with all the dies listed on it so I can check off the ones I order/have. Boy there has been more than once that I have though "I want that die", look at my spreadsheet, and realize I already have it.
It's been a great saver for me. |
I love your super moon shot!
I wish I would have taken one! |
Originally Posted by MissSandra
When the order is delivered tell them your not going to accept it! and call accu and tell them you want a refund because you had inquired if you had one and were told no.
and if you end up with it, ask accu to send you a returned shipping lable or have the delivery company come pick it up. just a few ideas good luck Sandra Why not sell the extra one here on the QB? |
Accuquilt customer service was AWESOME...they just called UPS and had them send it back to them. I am a pretty good customer...but also a happy customer!!!
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AccuQuilt has excellent customer service. I always buy from their site or from a certified rep, the reps have sales better then Joann's or other craft store. You can find all the great bargains at the accucutquilt yahoo group.
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