My closest Joann's is about a 3 hour drive away, so I can only order on line. I hesitate to do that for over a year now because the price changes when the item goes into the shopping cart!

For an easy example (I'm making this up):

Advertised - - "All 8" Scissors 50% off"
So I decide on an 8" scissors and in the pic it's regularly priced at $12. That has a slash through it and it says, "sale $6.
I click on "add to cart" and in the cart the price is suddenly $7.50. This is before shipping or tax.


This has happened to me repeatedly over the past year. I phoned their customer service and was first told that the sale was over. Not true, just started that AM. When the girl agreed she said that not all sizes, or colors or whatever were on sale, which is contrary to what's stated in the add, and on the first page on the internet. I would agree with that (although misleading) BUT................. the item IS on sale till it gets into the cart!!!!!!!!!!!!

Has this happened to anyone else and if so what was the resolution? I haven't placed an order with them for over a year now.