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Thread: Seeking advice... what could we have done differently?

  1. #101
    Super Member Favorite Fabrics's Avatar
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    Quote Originally Posted by cherrio
    ... a site that has great fabrics! EVEN the purples I have been seeking.
    Well... I have a weakness for anything purple. Or mauve. (I inherited this trait from my mother-in-law. Go figure!)

  2. #102
    Junior Member scrappycats's Avatar
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    You should not have your shipping costs figured that way. It should be calculated for one package. Then, you might put some instructions on the order page about how shipping can be reduced if the customer will accept the yardage cut in pieces. But, most people who order large amounts of yardage usually have long projects that are ruined if they have to be pieced.

    If you have it posted prominently about shipping in 6 yard pieces though, then she should not have reason to complain. Do you have it posted?

  3. #103
    pookie ookie's Avatar
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    Been in this position more than once.

    What I want: exactly what happened in my shopping cart and with zero contact. If the shopping cart made an "error" then seller eats the loss or the order is canceled.

    I've never had it go down in email but I don't answer unknown calls. I've had sellers call with blocked numbers as though they were creeps, political surveys or telemarketers. Smooth move.

    I only want to be notified in case of backorder or the shop's burned down with my package inside, etc.

  4. #104
    Super Member Favorite Fabrics's Avatar
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    Quote Originally Posted by scrappycats
    You should not have your shipping costs figured that way. It should be calculated for one package. Then, you might put some instructions on the order page about how shipping can be reduced if the customer will accept the yardage cut in pieces. But, most people who order large amounts of yardage usually have long projects that are ruined if they have to be pieced.

    If you have it posted prominently about shipping in 6 yard pieces though, then she should not have reason to complain. Do you have it posted?
    We have it posted on our website that each envelope will hold up to 8 yards of fabric, and that shipping costs are based upon how many envelopes will be needed to ship the order.

    Now, thanks to suggestions posted here, we also post that if any item is more than will fit in one envelope, the customer will be e-mailed to see if he/she wants it shipped in one piece (at an additional cost). And that if we don't receive a reply within a week, we will cancel that item from the order and ship the rest.

  5. #105
    Super Member quiltmom04's Avatar
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    I'm wondering why 2 packages ship for less than one, if the contents both equal 12 yds????

  6. #106
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    Quote Originally Posted by quiltmom04
    I'm wondering why 2 packages ship for less than one, if the contents both equal 12 yds????
    That has puzzled me, too.

    I could/would have understood that "up to 8 yards in one envelope" would mean that more than 8 yards would go in some other sort of packaging - not that the "more" would be cut up to fit into more than one envelope.

    Or I could/would have understood it that it meant that several short lengths that would/could total up to 8 yards could be stuffed in one envelope.

    It's challenging to write something that is impossible to to misunderstand.

  7. #107
    Super Member Teresa 54's Avatar
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    I work in refrigeration, I ship countless packages all day long, I never ship unless I have a postage/shipping confirmaiton and/or what we call a release from the customer in my hand. I few times I thought I was going to be fired for shipping without this.

  8. #108
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    That is one you couldn't win eather way you did it she would have been mad if you sent it all in one because of the price what you did was what you thought was best just chalk it up to a no win situation

  9. #109
    Senior Member KiwiQuilter's Avatar
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    This has been a really interesting thread.

    I am an overseas purchaser, and have bought fabric from the States for over 10 years now. Over this time, and with my interactions with other local quilters I have learned that there are 2 types of overseas purchasers; those that want to maximize the postage (e.g. cram in as much as you can), and those that want something so specific they will pay a fortune for postage.

    You can never know what type of customer you have.

    From my personal experience - I would value something on my customer profile (don't know if you store has them) where I can state what's important to me. For me, I want to cram as much into an envelope. If an item is not available I would want the option to look for something else to fill up the envelope before shipment.

    What I must also say is that when I am shopping online, I ALWAYS check the shipping page and the postage rates, how many yards (of standard width 40-44" cotton fabric)will fit, and the other terms and conditions.

    I am also fully aware that my country may charge additional levies/taxes, etc.

    If I have any questions about my order, e.g. can I buy 7 yards, and can you squeeze in a ruler, thimble, pencil (whatever) would it be included in the postage amount? I ask BEFORE I make the order.

  10. #110
    Super Member Favorite Fabrics's Avatar
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    Quote Originally Posted by bearisgray
    Quote Originally Posted by quiltmom04
    I'm wondering why 2 packages ship for less than one, if the contents both equal 12 yds????
    That has puzzled me, too.

    I could/would have understood that "up to 8 yards in one envelope" would mean that more than 8 yards would go in some other sort of packaging - not that the "more" would be cut up to fit into more than one envelope.

    Or I could/would have understood it that it meant that several short lengths that would/could total up to 8 yards could be stuffed in one envelope.

    It's challenging to write something that is impossible to to misunderstand.
    And it's also challenging to write something that is impossible to misunderstand, about something that is hard to understand in the first place!

    A couple of years ago, when fuel prices went sky-high, the Post Office changed its rate structure from one that was (mostly) based on weight, to one that's based on the volume/size of the package too.

    Keep in mind that most of the packages sent through USPS are Priority Mail now because you can make the labels and pay for the postage online. I believe this streamlines things for the Post Office and keeps some of their labor costs down, because now the customer does all the data entry and paying without taking up any of the Postal clerks' time.

    Priority Mail packages travel by air. And there is a limited amount of space available in the cargo hold of an airplane.

    So USPS must have figured that the flat-rate envelopes and boxes are the way to go because they're all uniform in size and can be machine processed and, with all that uniformity, it's probably easier to pack them in the cargo hold too. (I suppose.)

    And so, they reward you financially for using the flat-rate products and kind of penalize you for anything else.

    Suppose we want to ship a 15-yard bolt of fabric from the US to Austria (or Australia). It's too big to fit in a flat-rate envelope (they only hold 8 yards). The fabric plus the weight of a box will be 7 pounds. If we leave it on the bolt the size of the box needed to hold it will be about 24" x 10" x 4". The longest USPS flat-rate box is only 13 5/8" so it won't fit in a flat-rate box.

    So if we send it on the bolt, in our own packaging, it will cost $43.99 to ship to Austria, or $54.72 to Australia, plus about $1 to cover the cost of the box. (Boxes are expensive!)

    If we take it off the bolt, we can fold it so that it will fit in a flat-rate box, and will cost $41.28 to ship.

    But a flat-rate envelope only costs $12.78 to ship; two of them will cost $25.56.

    So if you cut that length of fabric in two and ship it in two flat-rate envelopes it will save about $15-$29 in shipping costs.

    Go figure!! It's the exact same amount of merchandise being shipped, nearly the same weight (the two envelopes will weigh a bit less than a box).

    Hard to comprehend the pricing, isn't it?

    Oh... you DO get a little bit of package tracking if you ship it in either a flat-rate box or a box of your own. You can see when the package leaves the US and what city it left from. And a little bit of insurance too.

    Big whoop! Is that worth $15-$29 extra?

    (By the way... you can't insure those flat-rate envelopes through the Post Office but you CAN insure them through a third-party insurer such as Shipsurance. That's particularly important for those of us who don't like unpleasant surprises such as lost packages.)

    So tell me... how'd I do on explaining this? Did anybody follow me? Or did I lose you?

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