Just visited your site. Wow! I allow myself a certain amount to spend each month on fabric, I just used up four months worth and can't wait until the fabric arrives. What a selection you have, oh how I wish I was rich instead of cute and adorable.
I voiced my opinion of your shipping decision before and still maintain that as a customer you have to take some responsibility in the ordering process. Your site is very clear, crystal, about what, how, when, and how orders are received and processed. If a question about my order comes up and you need to contact me; then it is my responsibility to respond promptly as to my wishes.