Welcome to the Quilting Board!

Already a member? Login above
loginabove
OR
To post questions, help other quilters and reduce advertising (like the one on your left), join our quilting community. It's free!

Page 1 of 5 1 2 ... LastLast
Results 1 to 10 of 50

Thread: Sewing Machine Frustration

  1. #1
    Super Member brushandthimble's Avatar
    Join Date
    Sep 2009
    Location
    North of Boston, MA, USA
    Posts
    3,630
    My Babylock Quest Plus is less than a year old and needs to go BACK into the shop for the 3rd time. It was picked up Wed and we went out of town until yesterday so today is the first day I turned it on. Worked great almost all day even if the spring that came loose was not put back in. Shop kept the spring, said they did not know where it goes. Almost done for the day when the built in walking foot broke, the latest on a growing list. Shop is 45 minutes one way and I work all day Tues and Wed.

  2. #2
    Super Member Olivia's Grammy's Avatar
    Join Date
    Oct 2009
    Location
    Fayetteville, GA
    Posts
    2,882
    Blog Entries
    1
    I think I'd be asking the store to replace it.

  3. #3
    Super Member brushandthimble's Avatar
    Join Date
    Sep 2009
    Location
    North of Boston, MA, USA
    Posts
    3,630
    wish I could just return it and get my money back!

  4. #4
    Senior Member Gramma B's Avatar
    Join Date
    Jun 2010
    Location
    Central Dakota
    Posts
    743
    I have a Babylock Quest Plus and love it. I had to take it in for a new computer board, and was skeptical; but has been working just fine. I love it! Sorry to hear of your bad fortune!

  5. #5
    Power Poster Lacelady's Avatar
    Join Date
    Apr 2009
    Location
    Ireland
    Posts
    12,326
    Blog Entries
    19
    Quote Originally Posted by brushandthimble
    My Babylock Quest Plus is less than a year old and needs to go BACK into the shop for the 3rd time. It was picked up Wed and we went out of town until yesterday so today is the first day I turned it on. Worked great almost all day even if the spring that came loose was not put back in. Shop kept the spring, said they did not know where it goes. Almost done for the day when the built in walking foot broke, the latest on a growing list. Shop is 45 minutes one way and I work all day Tues and Wed.
    I think a shop that told me they didn't know where to put a loose spring back wouldn't fill me with a lot of confidence in their abilities, somehow. I hope they sort things out for you soon.

  6. #6
    Power Poster MadQuilter's Avatar
    Join Date
    Mar 2009
    Location
    ELVERTA, CA
    Posts
    13,061
    Blog Entries
    1
    Sounds like you might have got a lemon. Push for a new machine coz Baby Lock has an outstanding warranty. My Espire has been purring like a kitten.
    Hope your quest for the Quest brings good results.

  7. #7
    Junior Member
    Join Date
    Sep 2011
    Location
    Upstate NY
    Posts
    258
    Hi,
    I have so much trouble with machines!! But I have to say, I have the Janome 6300 and I have been very happy with it. FIngers crossed, salt thrown over shoulder. For the price of these machines, I think they should not only work, but also get up and make me breakfast in the AM!!!

    Best of luck, I hope they can replace it,
    Nancy

  8. #8

    Join Date
    Aug 2010
    Posts
    105
    Check with your Attorney General's office to see if there is any type of Lemon Law you can use to get a totally new machine or your money back.

  9. #9
    Super Member Dolphyngyrl's Avatar
    Join Date
    Jan 2009
    Location
    Southern California
    Posts
    4,849
    How do they not know where the spring goes, they worked on it. Sorry, sounds like they don't know what they are doing. Are they authorized to work on babylocks. I'd go to a different shop if I were you. Maybe contact babylock with your problem if its still under warranty, you might be able to mail it to them directly to fix if you aren't confident in your dealer. That's one thing to always think about when buying from dealers is what their ratings are. Not all are authorized babylock dealers

  10. #10
    Super Member
    Join Date
    Jul 2011
    Location
    N. Florida
    Posts
    4,667
    Blog Entries
    45
    I was thinking it might be time to contact the company directly especially if you have a warranty on the machine.

Page 1 of 5 1 2 ... LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

SEO by vBSEO ©2011, Crawlability, Inc.