Sewing Machine Troubles -
03-02-2011, 01:35 PM
#1
Junior Member
Thread Starter
Join Date: Feb 2011
Location: Long Island
Posts: 147
I have a 7 month old Janome 3160QDC that is now in for its 5th repair of the bobbin mechanism. After repair #4 Janome said that it was a flaw in some machines of this model and authorized full replacement of the parts. Today it happened AGAIN. Does anyone else have this model? Are you having problems? Thanks for any advice you can share.
03-02-2011, 01:46 PM
#2
Super Member
Join Date: Aug 2010
Location: springfield, MO
Posts: 2,033
If I were having that much trouble, I would want an entire new machine. There are lemons in every brand and it sounds like you have one. IMHO, once you have a problem with a machine so early in your ownership, and with the amount of time in 6 months, you have a lemon. I would ask/demand a new one. I would also contact Janome corporate as well, share with them your list of troubles/repairs and I'm sure they would also want you to have a new machine, too. New machine, new beginnings. All my machines are Janome's and I have 4, including an embroidery machine. I love them and feel that their workmanship is superior to none.
03-02-2011, 01:50 PM
#4
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Join Date: Aug 2010
Location: Kentucky
Posts: 4,091
I have had problems when I change the bobbin thread, etc. For me....it is an issue of making VERY sure the bobbin is in exactly right. I would have to take some pictures to show you what I mean and will try to do that this evening.
Originally Posted by lsmft
I have a 7 month old Janome 3160QDC that is now in for its 5th repair of the bobbin mechanism. After repair #4 Janome said that it was a flaw in some machines of this model and authorized full replacement of the parts. Today it happened AGAIN. Does anyone else have this model? Are you having problems? Thanks for any advice you can share.
03-02-2011, 01:54 PM
#5
Senior Member
Join Date: Nov 2010
Location: Middleboro,MA
Posts: 610
I agree.... every one can get a lemon... but it's you bought new and it's a problem... just tell them to pop out a new box and send this one back.... i'm sure they have a return policy with janome themselves... janome is known of it's "good track record"... i'm sure they will want to keep it...
03-02-2011, 08:34 PM
#7
Super Member
Join Date: Jan 2010
Location: at my sewing machine
Posts: 1,916
insist on a new machine.
i had gotten a lemon (different make and model then yours) and the internet company that i bought it from sent me a new machine within a week and paid for shipping for sending it to me plus shipping for sending it back.
i had gotten a lemon (different make and model then yours) and the internet company that i bought it from sent me a new machine within a week and paid for shipping for sending it to me plus shipping for sending it back.
03-02-2011, 09:20 PM
#8
Super Member
Join Date: Oct 2010
Location: Arizona
Posts: 4,039
Originally Posted by lsmft
I have a 7 month old Janome 3160QDC that is now in for its 5th repair of the bobbin mechanism. After repair #4 Janome said that it was a flaw in some machines of this model and authorized full replacement of the parts. Today it happened AGAIN. Does anyone else have this model? Are you having problems? Thanks for any advice you can share.
03-03-2011, 12:37 PM
#9
Junior Member
Thread Starter
Join Date: Feb 2011
Location: Long Island
Posts: 147
Thank you all for addressing the problem with my Janome. I bought it a a local quilt shop from really nice women who are working with Janome to "make it right" for me. Since it is the 5th time, however, I will need to contact Janome myself if they are unable to negotiate for a new machine. Up to now I have not wanted to get impatient with them -- hope it doesn't come to that!
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