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Sewing tuneups

Old 08-19-2011, 04:16 PM
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I sent my embroidery machine in for a tune up and inspection to a local q shop. It has now been 1 month and I hear nothing. When I call them they sat they will have the repair person call me but I hear nothing. anyone else ever have this situation?
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Old 08-19-2011, 04:22 PM
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This is why I don't take my Viking in for tune-ups. The dealer my Rose was purchased from in 1996 not longer sells sells sewing machines & he as well as other sew & vac shops in my area have a guy that comes in, picks up the machines & services them elsewhere & then hopefully returns them the following week. There are no Viking dealers in my area. So, I just pray that my machine keeps working as I've heard so many horror stories with machines coming back in worse than when they were taken in for "tune ups".
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Old 08-19-2011, 04:36 PM
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Yea there can be problems. I just got my machine back after 9 months in the shop. They kept breaking things when they were trying to repair it. It is still not quite right but I am not going to take it to the same place!!!
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Old 08-19-2011, 04:40 PM
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Originally Posted by Threadedneedle
Yea there can be problems. I just got my machine back after 9 months in the shop. They kept breaking things when they were trying to repair it. It is still not quite right but I am not going to take it to the same place!!!
OMG. that sounds awful and frustrating.
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Old 08-19-2011, 04:49 PM
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maybe should learn how to repair yourself. can't be any worse than what the repair shop did. at least you would be learning something.
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Old 08-19-2011, 04:55 PM
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I am very fortunate, the Viking dealer that I bought my machines from has never had my machine for more that two weeks and sometimes less than that.
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Old 08-19-2011, 05:00 PM
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A lot of LQS around here have the service of machines done by two different places. One is a young jerk, other is an older guy that may have been good with the older machines but, not with the newer ones.
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Old 08-19-2011, 05:15 PM
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I was very fortunate. I took my 2 older machines in to my local JoAnn's that has a repairman come in once a week. He cleaned and fixed both machines on the same day. I could have stayed and watched, but I prefered to shop. I hope I am as fortunate when my new Horizon is due for a cleaning at my LQS.
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Old 08-19-2011, 05:39 PM
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I call my shop ahead of time to "schedule" a tune-up and ask what the turn-around time is before I bring it in. If he tells me it's going to be weeks, I'll wait and keep checking with him for a more convenient turn-around time.

He's never failed to answer the phone and tell me where he's at with my machine though. The minute that happens I'd drop him.
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Old 08-19-2011, 08:43 PM
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Wow, I call my shop and let them know I will be coming and ask if it is convenient to bring it in. It is a 3 hour drive so they work on it and I go to lunch and visit the local shops. I have never had to leave it overnight! They are absolutely the most wonderful dealers in the world IMHO! I have been dealing with them over 30 years.
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