Welcome to the Quilting Board!

Already a member? Login above
loginabove
OR
To post questions, help other quilters and reduce advertising (like the one on your left), join our quilting community. It's free!

Page 2 of 3 FirstFirst 1 2 3 LastLast
Results 11 to 20 of 21

Thread: Stupid costly Error

  1. #11
    Senior Member lyndaloo's Avatar
    Join Date
    Mar 2011
    Location
    Arkansas
    Posts
    725
    Hello everyone! This is the most responsive board I've ever seen. I've learned so much here in the past week, I can't believe it! Wish I had known about this a long time ago.

    I live in Arkansas near Hot Springs.....

  2. #12
    Super Member
    Join Date
    Jan 2011
    Posts
    1,670
    Blog Entries
    1
    Quote Originally Posted by MissSandra
    When the order is delivered tell them your not going to accept it! and call accu and tell them you want a refund because you had inquired if you had one and were told no.
    and if you end up with it, ask accu to send you a returned shipping lable or have the delivery company come pick it up. just a few ideas
    good luck
    Sandra
    I agree. I would contact Accuquilt and ask for a Return Authorization and a Call Tag. They should pay the return postage. When I have these type of issues, I call and make sure I note who I am talking to for reference. Then, I email the company immediately. I don't mention that I had already called them and talked to someone. With an email they have your conversation in writing. The email will be in your account files, and so will the phone conversation. Hopefully someone will take care of it as two contacts shows that this really is an issue. I always try to use the persons name in the conversation, and end by telling them to have a great day! The personal touch goes a long way. Good luck to you!

  3. #13
    Super Member quiltmaker's Avatar
    Join Date
    Apr 2010
    Location
    In Hiding
    Posts
    1,229
    I don't think there is one of us that hasn't had that experience with something or another....don't feel bad it happens to all of us.

  4. #14
    Power Poster CarrieAnne's Avatar
    Join Date
    Apr 2010
    Location
    Whitewater, WI
    Posts
    26,193
    Oh, no! Well if one breaks, you'll be all set!

  5. #15
    Senior Member Hen3rietta's Avatar
    Join Date
    Dec 2010
    Location
    SE Pennsylvania
    Posts
    626
    I don't think Accuquilt has a responsibility to keep your purchasing records, but that being said, I've always had good interactions with them. I don't see why they wouldn't accept a return on a standard item. If it was not sent in error, they don't have an obligation to offer return shipping, but most places will do so if you explain and ask for an exchange for a different die that you don't have instead. I'm pretty sure that unless you are a shop you will not need a second die. These things are pretty sturdy. Just my HO.

  6. #16
    Senior Member juliea9967's Avatar
    Join Date
    Feb 2009
    Location
    Twin Falls, ID
    Posts
    760
    I did that once, too. I have the GO. I made a spread sheet with all the dies listed on it so I can check off the ones I order/have. Boy there has been more than once that I have though "I want that die", look at my spreadsheet, and realize I already have it.
    It's been a great saver for me.

  7. #17
    Super Member suezquilts's Avatar
    Join Date
    Dec 2010
    Location
    Cashton WI
    Posts
    1,149
    I love your super moon shot!
    I wish I would have taken one!

  8. #18
    Super Member ptquilts's Avatar
    Join Date
    Jun 2010
    Location
    Vermont
    Posts
    5,219
    Quote Originally Posted by MissSandra
    When the order is delivered tell them your not going to accept it! and call accu and tell them you want a refund because you had inquired if you had one and were told no.
    and if you end up with it, ask accu to send you a returned shipping lable or have the delivery company come pick it up. just a few ideas
    good luck
    Sandra
    I don't think is fair to the company, they will be stuck with shipping both ways. If I am understanding right, you asked them if you had ordered the one die, you did not ask them if it was included in the set you ordered.
    Why not sell the extra one here on the QB?

  9. #19
    Super Member carolaug's Avatar
    Join Date
    Sep 2010
    Location
    Behind my sewing machine
    Posts
    7,131
    Blog Entries
    4
    Accuquilt customer service was AWESOME...they just called UPS and had them send it back to them. I am a pretty good customer...but also a happy customer!!!

  10. #20
    Power Poster BellaBoo's Avatar
    Join Date
    Jan 2009
    Location
    Front row
    Posts
    14,671
    Blog Entries
    2
    AccuQuilt has excellent customer service. I always buy from their site or from a certified rep, the reps have sales better then Joann's or other craft store. You can find all the great bargains at the accucutquilt yahoo group.

Page 2 of 3 FirstFirst 1 2 3 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

SEO by vBSEO ©2011, Crawlability, Inc.