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Thread: Thank you-thank you--To everyone.

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  1. 11-04-2014, 08:53 AM #1
    isewman
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    Thank you-thank you--To everyone.

    I went to Joanns this morning. To get info, on my olfa cutter.-Manufacture/toll free #, etc. I called 1-#, and was transfered to this # 1-800-999-3436. I talked to cust service. And told him what was going on with my cutters. There going to replace and send me 2 of the C curved washers-FREE. Again THANK YOU EVERYONE, for your help. He even told they in time the washers will wear down.. Don
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  2. 11-04-2014, 10:25 AM #2
    franc36
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    Thanks for letting us know that the washers will wear down. I am glad that you will soon have your Olfa cutter working correctly.
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  3. 11-04-2014, 02:49 PM #3
    ManiacQuilter2
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    Thanks for the information Don !!
    A Good Friend, like an old quilt, is both a Treasure and a Comfort
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  4. 11-04-2014, 03:44 PM #4
    Lori S
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    Glad you will be up and cutting again soon!
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  5. 11-04-2014, 03:45 PM #5
    Stitchnripper
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    Thanks for the info, Don. Had no idea the washers would wear out!! Maybe that's why my oldest one doesn't stay tightened.
    Alyce
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  6. 11-04-2014, 04:55 PM #6
    barri1
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    I just had a problem with my Olfa 60mm, and they just sent me a new one.. I love dealing with companies that stand behind their product.
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  7. 11-05-2014, 08:11 AM #7
    pokeyscorner
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    Quote Originally Posted by barri1 View Post
    I just had a problem with my Olfa 60mm, and they just sent me a new one.. I love dealing with companies that stand behind their product.
    I wholeheartedly agree!! Love those co,s who stand behind their products!! I'll use them every time & walk a country mile away from those who don't. On my soap box!
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  8. 11-05-2014, 09:22 AM #8
    fivepaws
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    Sounds like great customer service.
    All my grand-children have paws.
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  9. 11-05-2014, 09:26 AM #9
    KwiltyKahy
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    Great customer service, thanks for letting us know.
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  10. 11-05-2014, 10:51 AM #10
    IrishgalfromNJ
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    Nice to know that those 1-800 numbers work and they have responsive customer service.
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