I called Joanns to see if the Olfa 45 mm 5 pack of rotary blades were back in stock, since they've been out of them since Thanksgiving. So I call, and it takes a minute or 2 to get to a live person.
Me: Can you tell me if something is in stock?
Him: Sure, do you know the sku?
Me: No, sorry
Him: Can you describe it to me
Me: Olfa 45 mm 5 pack of rotary blades
Him: I'll go check. I'll be right back
-bad elevator music-
With the phone on speaker, I eat breakfast... I clean my dishes... I find my phone charger... I clean the stove... about 10 minutes elapses, then I hear someone. I run over to my phone
Me: Hi, I'm here!
Him: Who were you waiting for?
Him: Umm... Roger WENT TO LUNCH. Can I help you with something?
Then I told him what I wanted, he looked it up in 10 seconds, and said no, they're out of stock.
But the point of the story is that ROGER PUT ME ON HOLD AND THEN WENT TO LUNCH!! How's that for a dedicated employee??? Wow, give him a raise!