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Thread: True story about Joanns amazing customer service

  1. #1
    Super Member LucyInTheSky's Avatar
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    I called Joanns to see if the Olfa 45 mm 5 pack of rotary blades were back in stock, since they've been out of them since Thanksgiving. So I call, and it takes a minute or 2 to get to a live person.

    Me: Can you tell me if something is in stock?
    Him: Sure, do you know the sku?
    Me: No, sorry
    Him: Can you describe it to me
    Me: Olfa 45 mm 5 pack of rotary blades
    Him: I'll go check. I'll be right back

    -bad elevator music-

    With the phone on speaker, I eat breakfast... I clean my dishes... I find my phone charger... I clean the stove... about 10 minutes elapses, then I hear someone. I run over to my phone

    Me: Hi, I'm here!
    Him: Who were you waiting for?
    Me: Roger......
    Him: Umm... Roger WENT TO LUNCH. Can I help you with something?

    Then I told him what I wanted, he looked it up in 10 seconds, and said no, they're out of stock.

    But the point of the story is that ROGER PUT ME ON HOLD AND THEN WENT TO LUNCH!! How's that for a dedicated employee??? Wow, give him a raise!

  2. #2
    Power Poster nativetexan's Avatar
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    he, he, he. Roger didn't know what you were talking about, that's why he went to lunch!! I'm never surprised how many different employees at various stores have no idea about the products they sell. sad but true.

  3. #3
    Super Member charismah's Avatar
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    GEEZ ...I hope Roger is only temporary help!

  4. #4
    Power Poster BellaBoo's Avatar
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    Seems like customer service is hiring anyone that can pass the drug test.

  5. #5
    Super Member quiltsRfun's Avatar
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    He could of at least hung up on you and claimed to have "accidentally" been cut off. :)

  6. #6
    Super Member ScubaK's Avatar
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    You really need to let this company know...
    K

  7. #7
    Piedmont Quilter's Avatar
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    Hey ~ if he gets the ax at Joanns, he could always go to work at my local Hancocks. They can't talk and cut fabric at the same time!!! He should fit in nicely.

  8. #8
    Super Member quiltsRfun's Avatar
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    Quote Originally Posted by Piedmont Quilter
    he could always go to work at my local Hancocks. They can't talk and cut fabric at the same time!!!
    Except to tell you the fabric they're cutting for you is ugly. That's what happened to my daughter. How's that for tact.

  9. #9
    Piedmont Quilter's Avatar
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    Quote Originally Posted by quiltsRfun
    Quote Originally Posted by Piedmont Quilter
    he could always go to work at my local Hancocks. They can't talk and cut fabric at the same time!!!
    Except to tell you the fabric they're cutting for you is ugly. That's what happened to my daughter. How's that for tact.
    You've GOT to be kidding me? What cave do they dig these people out of????

  10. #10
    Power Poster amma's Avatar
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    Oh No :roll: atleast you have a speaker phone!!! LMBO
    That is typical of many places this time of year...they do not hire enough help or train them to be knowledeable of their products.


    I placed an order Tues afternoon with bearpaw fabrics...they called me first thing yesterday morning over a question on my shipping address and then said it was going to be shipped that same day... That sure helped my confidence in online ordering :D:D:D I really appreciated the way they quickly took care of the problem.

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