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Thread: Contact Information and Procedures

  1. #1
    Community Manager PatriceJ's Avatar
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    All questions, concerns, and suggestions regarding board features, policies, rules, procedures, etc. should be sent directly to me.

    You can either send me a private message or send me an email addressed to patricej@quiltingboard.com

    ************

    Problems encountered when attempting to access/log into the board should be reported by email to info@quiltingboard.com . Use the following email subject line: Request For Technical Support/Advice – Cannot Access Quiltingboard.com

    1. What is your board name?
    2. Describe the event or problem in detail.
    3. Provide technical information about the computer you were using when the event occurred. (brand, model, age, how much memory does it have, processor speed, etc.)
    4. Which operating system are you running? Which version?
    5. Which internet browsing software do you use? (i.e. MS Internet Explorer, Google Chrome, Firefox, Safari, etc.)
    6. Who is your Internet Service Provider?
    7. Which access method do you use? (dial-up, DSL, cable, or satellite)
    8. What time(s) and date(s) did this issue occur approximately?
    9. Which access method were you trying to use? (direct access through your web browser, or attempt(s) to access using links in the emailed Digest)
    10. What is your computer’s IP Address?

    To look up your IP address, please visit this website when you are on your computer at home:
    http://whatismyipaddress.com/
    and copy and paste the IP information that looks like
    "IP Information: 98.158.206.109"

    Problems encountered while surfing the board should be reported by email to info@quiltingboard.com . Use the following email subject line: Request For Technical Support/Advice – Problem(s) Encountered While Surfing Quiltingboard.com

    1. What is your board name?
    2. Describe the event or problem in detail.
    3. Provide technical information about the computer you were using when the event occurred. (brand, model, age, how much memory does it have, processor speed, etc.)
    4. Which operating system are you running? Which version?
    5. Which internet browsing software do you use? (i.e. MS Internet Explorer, Google Chrome, Firefox, Safari, etc.)
    6. Who is your Internet Service Provider?
    7. Which access method do you use? (dial-up, DSL, cable, or satellite)
    8. What is the URL (web address) of the page(s) you had this issue on?
    9. What time(s) and date(s) did this issue occur approximately?
    10. What is your computer’s IP Address?

    To look up your IP address, please visit this website when you are on your computer at home:
    http://whatismyipaddress.com/
    and copy and paste the IP information that looks like
    "IP Information: 98.158.206.109"

    Are you among those who want the emailed topic digests but are not receiving them?

    The problems with the emails have been mostly solved, but not completely. At this point, the remaining problems have been found to be caused most often by faulty settings in members' email programs or because their Internet Service Provider has mis-identified us as a source of SPAM and has blocked all traffic from our servers. In some cases, it's been discovered that members were somehow unsubscribed from the email list.

    The emailed Digests ARE NOT THE BOARD. They are simply a smattering of topic links selected by the software that sends them. They are sent in batches throughout the day. Whether or not they arrive at a time convenient to any one individual will depend on (1) which batch contains their email address; and (2) the time zone that member lives in.

    our new server is in California, so for those of us living on the East Coast, USA, everything starts going out 3 or 4 hours "later" than it used to.

    Don't confuse the Message Board/Quilting Board/Forum with the Digests. The board is here all the time, 24/7/365. All you have to do is come here ( http://www.quiltingboard.com ), log in, and fish around. In fact, you can select an option that will log you in automatically as soon as you get here. Couldn't be easier. 

    It's extremely important that everyone understand that the digests only point toward a teeeeeeeeeeny tiny smattering of the topics posted here. If a member relies only on the digests to get here, or as their only method of keeping up with the neighborhood, she will miss most of what's going on. "Reading the digest" barely scratches the surface of everything available here.

    The Digests are the least efficient way of keeping current. If you routinely come straight to the board and surf around on your own to check the latest happenings, you'll never need the digests.

    The board is open 24/7/365. Join me, brothers and sisters! Declare your independence from the digests! Come to the board whenever you want! Go wherever you want! Read and contribute at any time of the day or night!

    Revel in the freedom! (Picture a smiley, standing on a mountain top, hair blowing in the breeze, flags flapping all around, blazing sunset behind, birds singing, crowds below roaring with joy and laughter, dancing in the streets.)

    That said, if you still want to receive the emailed Digests, the steps to follow, in order, are:

    1. Thoroughly check all of your email program settings to ensure that emails from @quiltingboard.com are not blocked. It might also be necessary to specify it on a safe list.
    2. Repeat those steps for the domain quiltedparadise.com
    3. Once more through the settings to ensure that all email from @lifestyle.ibemail.com are let through.
    4. Look in spam/junk folders to see if old digests are lurking there.
    5. If necessary, contact the tech support folks from your email provider to get help going through all the steps.
    6. Add the following email addresses to your contacts/address book:

    info@quiltingboard.com
    quilting@lifestyle.ibemail.com

    7. If you use a supplemental email software (such as Outlook, Outlook Express, etc.) to retrieve and send your email, repeat all of those steps within the settings for that software.
    8. If you've done all of that and are not getting the emails, send an email to info@quiltingboard.com
    Use the subject line: Request for Technical Assistance/Advice – Not Receiving Email Digests from Quiltingboard.com

    Provide the following information, at minimum:

    1. What is your board name?
    2. What is the email address you used to subscribe to the Digests?
    3. Provide technical information about your computer. (brand, model, age, how much memory does it have, processor speed, etc.)
    2. Which operating system are you running? Which version?
    3. Which internet browsing software do you use? (i.e. MS Internet Explorer, Google Chrome, Firefox, Safari, etc.)
    4. Who is your Internet Service Provider?
    5. Which access method do you use? (dial-up, DSL, cable, or satellite)
    6. Who is your email provider?
    8. What time(s) and date(s) did this issue occur approximately?
    9. What is your computer’s IP Address?

    To look up your IP address, please visit this website when you are on your computer at home:
    http://whatismyipaddress.com/
    and copy and paste the IP information that looks like
    "IP Information: 98.158.206.109"

    While you wait for the emailed Digests to start/restart arriving, you can use this shortcut to see them.

    Copy and paste this URL into a desktop shortcut.

    http://www.quiltingboard.com/resources/daily-digest-4/

    When you want to access a Digest, double-click the shortcut.

    If you would like to receive board Newsletters, you can sign up by browsing to the following URL:

    Newlsetters are different from the Digests. They contain articles with tips and information that related to quilting.

    sign up at http://www.quiltedparadise.com/
    Last edited by PatriceJ; 11-02-2011 at 04:30 PM.

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