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Why repeat sign-ins

Why repeat sign-ins

Old 07-15-2015, 02:31 PM
  #11  
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I don't know how to explain but a cookie isn't being written so the "board" doesn't recognize you. That is what happened with me when I changed from IE to Firefox. Be sure to check REMEMBER ME box.
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Old 07-15-2015, 04:01 PM
  #12  
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Me too and when you have a long user name and password, it's aggravating to say the least.
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Old 07-15-2015, 04:12 PM
  #13  
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I always have to resign if I'm not on my Pc.
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Old 07-19-2015, 09:14 AM
  #14  
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Originally Posted by matraina View Post
My ipad is the one where I have to keep logging in. I'll have to try on my desktop. My ipad is much more convenient though.
Last week I dropped my IPad, and it died, so I had to get anther, since I got the new one, I have had to fight for two days to get on this board. It would not let me in. I tried my password several times, had to wait 15 minutes several times, requested many new passwords, and finally got to reset the password and get in today. Now every time I click on something new, I have to log in each time if I want to comment. The board keeps kicking me off for some reason. Never had this problem before yesterday... Old tablet was Ipad2 16GB, new one is Ipad2 32GB. Not sure if that has anything to do with it....
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Old 07-19-2015, 12:48 PM
  #15  
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The only time I have to sign in is when I'm using a pc that I haven't used here before. Even at work and we reboot each day. I just close my session instead of logging out. I also go in by clicking on the link in the QB email.
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Old 07-31-2015, 07:28 AM
  #16  
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Yep, me too. It just started with me last night and yes, I click the remember me. I have not done anything different, not changed computers. It is very frustrating. After 5 tries, ( I forgot my password) it locks you our for 15 minutes. Not sure what is going on.
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Old 07-31-2015, 08:01 AM
  #17  
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each person who needs to report this problem should please provide the technical information the support folks will need to research the issue.

are you using a real computer or one of the mobile devices (e.g. phone, ipad, etc)?
operating system & version
browser & version

please post this info today so i can refer this to tech support tomorrow.
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  • necessity is the mother of invention. lazy is the crazy aunt.
  • for issues regarding the reminder emails, please contact [email protected]
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Old 07-31-2015, 11:10 AM
  #18  
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Hello,

Kindle Fire tablet (Amazon’s operating system) with Silk as the browser also are using a real computer, HP tablet with Microsoft Window 8.0 and IE version 11 on it.

Thank you for looking into this. Sandra
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