so sorry you had such a horrible experience with your LQS...i do hope you realize that your experience with them is far and few between most quilt shops.....they must not care about keeping customer happy, or they are the only quilt store in the area, so customer service does not matter to them....i am glad where i live we have lots of quilt stores and so they all try to just as nice as pie!!!! please do not give up on quilting, it is great, there are hundreds of people willing to help you.....take care...gina