Not all sellers on ebay are relyable is true but there are those who are. We restore vintage machines many of which are posted on ebay like the latest Husqvarna Viking 21(which I shared the abilities of in the Vintage machine charm post). We give a return policy and make sure before the machine is even marketed it is in top condition. We video tape our machines in action so the potential buyers can see what a machine does, know what the knobs are and hear the machine etc. When we ship we send Fexex for care and speed my husband packs the machines with great care and probably far more material then needed, but we want our buyers to get the machine the way we expect to get it So- know your seller