I so know the problem..I have a Pfaff 2140 (updated to 2170) that the touch screen will not work. The machine sews fine except you can't access anything requiring the screen. The closest dealer to me is 100 miles and an estimate of 350.00-500.00 to repair. So here I sit with a 5,000.00 machine that I can't afford to repair!! Consider all these things before purchasing a new machine.