The machine that went in the shop for repair is a Brother Innov-Is 1500D.
They just called me about 30 minutes ago and said the machine was ready
to be picked up. Now that is what I call "RUSH" service lol.
I just took the machine in on Saturday, and the repairs techs do not work
on the weekends. Not to mention that they do not open until 9am, and it
is just now 10.25am.
He said that it is something that does happen on occasion with the automatic
threader falling off. Although with my other Brother emb machine this has never
happened in the 5+ years I have had it.
He also told me the was a massive "nest" of thread bunched up around the upper
tension area and even though I had taken the cover off the machine to clean it, it
was in an area that I would not have been able to see anyways.
As for the needle breaking, he did not find any pieces inside the machine, but also
did not know that the needle had broken, so he was going to take another look to
make sure it was "clean" of needle pieces.
Originally Posted by
CherylW
Louise -
What kind of machine do you have? I have this same problem with my Babylock Esante. The first one that I got had this problem and it is in the shop and the loaner that they gave me, same model, has now done the same thing. Just wondering if yours is the same model....
Thanks for any info!
CherylW