Originally Posted by kate henry

I am not replying to anyone, just had to vent. I have a diamond and topaz. Topaz is a great little machine works like a charm. Now the DIAMOND is another story. I got it when it first came out. $$$$$. in 2009. It has been in shop so many times. Just picked it up again. This is what I was told. You have used it a lot. (I didn't buy it to decorate dinningroom table. They didn't tell me I could only use 2 hrs a month). Then said I should shut off auto cut, because it makes a mess on the under sided. (this when I went I picked it up. I thank you for letting me vent. This was also the first time they told me to bring the emb. arm in. I am going to try it today and if it doesn't work you may hear me yelling across the country. Have a wonderful weekend. thanks again