Personally, I would not want to see ANY quilt shop go out of business. But that's just what'll happen to her if she continues on this nasty path of self-destruction. I have, in the past, spoken to shop owners about their off-putting attitude. I've been met with reactions from both ends of the scale - apologies and nasty come-backs. One shop owner told me if I was too sensitive and couldn't handle an occasional bad attitude, I wasn't welcome in her store!!! REALLY? (that store is now E-M-P-T-Y)