Mine would have great customer service. The owner of the LQS in Dickinson, TX was going to make me pay for the next month's block of the month, when I broke my hand and couldn't use the cutting wheel to cut my block pieces. She said, "You should hear some of the excuses I get!" As if a broken hand was just an excuse! I had surgery, and had to have two pins put in to hold the bone in place for 5 weeks.
Your ideas are wonderful!! I would shop there.