Keurig does make good on there machines. I first got mine back in 2009 and less than 7 months later had an issue with it. Called Keurig and they promptly had me send i the kcup holder and they sent me a new one,,,,,, same model. Well about 7-8 months later the same thing happened and again a call to them and they replaced it. This time they sent me a newer updated version of same model and have had it for about 2 years and just gave it to my son last fall and I purchased the Cruisant KCup because I preferred that model and brand and its awesome.
DO NOT GIVE UP on Keurig cause they do make good on their product. It just happened the one I got was a batch that year that something was wrong with it and they have since fixed it.
Mr Coffee also now has the kcups and contracted with Keurig for it.