I have been one of their most vocal critics on this Board. I am happy to say two of the three in our area have finally gotten their "stuff" together and are much easier to shop in.
I think the third is probably hopeless until they put new management in or shut it down. A new Hobby Lobby and a new super Walmart have moved within a couple minutes of it, I smell blood in the water! My GF and I were talking last week and she swore she was never stepping foot in the third one again. I will drive an extra thirty minutes to avoid it. Luckily we are getting a brand Joann's that is only 15 minutes further away than the nasty one.