I know someone who works at the Apple Valley store and forwarded a link to her on Facebook. She was happy to hear the good report. My entire career was centered on some type of customer service and public relations so I appreciate your comments. Yes, the chain store has made the 180 degree turnaround in the last couple of years. It was so bad in stores in both MI and WI that I had refused to spend my hard-earned paycheck there. It is nice to hear of such improvements. :-)