I also have experienced excellent customer service at the Joann's near us. They usually have at least 2 people cutting and they have the take a number. Also, since the last reorganizing, they now have one line at the cash registers so if one customer needs extra help,the line can still be moving along. Also, I had a nice coupon (40 percent) and the cashier was very sympathetic about not being able to use a coupon on the magazines.