I have had a similar experience with Keepsake Quilting. They are an hour away from me so I can go there to buy fabric. Once the cashier did not flip the slip over and missed a purchase of $40. I realized it when I got home and called. After a nice chat with the representative (who was not going to charge me anything), we agreed that they would charge me $20. They were wonderful-I was the one who insisted I should be charged for the purchase. After all, I had the fabric I wanted! If you are in NH, it is worth the trip to go to their shop!