I am fortunate in that they are about 40 miles from where I live, and I have not bought a machine from them I have gone to their store for thread and stabilizer. The people were wonderful to deal with - except they were trying very hard to have buy another machine now that I had mastered my Topaz 20 and a newer version is out. (No thanks, I like being comfortable with the machine I have.) But they were still very nice and did show me what they had on special. Some of their specials are very good.