it sounds like she keeps trying to use out-of-date "digest" emails to access the board.
the digest page was broken for a couple of days.
the site was NOT down. it's just that those wretched emails and the digest page malfunctioned.
anybody who only uses the email to connect would have had problems.
the rest of us had all the usual fun [ok ... except for the temporary glitch with photos ... but that's a different story.]
the emails are NOT the board.
the digest links lists are NOT the board.
nobody needs either one to access the board.
if she follows mzzzquilts' advice, all will be well again.