The dealers are the key thing. HQ has their headquarters in Salt Lake City. I know that HQ lets their dealers decide on lessons etc and if you get a dealer who promises the moon but delivers nothing, then you are stuck. Some of their dealers are wonderful and some aren't. Being a top salesman means nothing at all, so don't pay attention to that, HQ will keep their top salesmen even if they deliver nothing. My machine is clunky sounding and has way too many problems for a new machine. I can't recommend HQ at all now.