I am having trouble copying the link to the post I started almost two years ago. Mary Ellen, I see you are new to the board. Welcome. I know exactly how you feel about the Bernina 830. I was also extremely frustrated. Please read my post about it being fixed. Click on my name. Go to profile and latest started threads and scroll down to my Bernina Fixed!! I was determined to have it fixed and it now works beautifully. I clean and oil it regularly. Check your threading. Lots of Bernina YouTube videos, including that. I am afraid to take it in and have it serviced as I'm afraid it will be screwed up again. I also am afraid to do the updates and my dealer said not to as it can affect the tension and sensors. I don't mind adjusting the tension as long as it stays and works properly. I now love it. If you still want a new machine, Dolfyngirl had some good points. Good luck. You will love this board. It is the best resource source and the people are so nice.