I've been to this shop several times and she has been pleasant about 80% of the time. In fact, she is really knowledgeable and a good teacher. I bought by Janome 8200 from her. I'm willing to chalk it up to ... I don't know...heat? Allergies? It was 96 degrees here and can irritate fair weather folks --and 2 of my family members had allergy headaches today. I'll give her the benefit of the doubt. I just mainly wished she had come closer and more graciously interpreted "juvenile" for me and even shown me where they were.