Originally Posted by
janjim
I purchased a new computer with windows 10 and now I cannot download designs. It gives me a message that my pc and machine are not plugged in but they are connected. Help
My guess ... it may be wrong but this sort of thing is happening lots between W-10 and older technologies.
...... It could be that your machine cannot "talk" to the more advanced Windows-10 on your computer, and now the two are not compatible.
If so, you will need to talk with your dealer and/or the Janome people to see if they have an update.
Otherwise, you will need to go back to a pre-W10!
