I do hope you can find someone to service her for you. I much prefer sewing on mine than the new brother machine I bought. I am working on a quilt from antique 18 & 19th-century fabrics for my first granddaughter, I am doing it completely hand-sewn and with the Minnesota machine. It's been enjoyable so far but very expensive since I buy the fabrics from sellers in France & Germany. Anyway, Best of luck and hopefully you can start sewing with your machine soon.