Exactly what I thought Susie. I went back & fourth for multiple days. I had to open a return order, even though I didn't want a return. At one point they said I needed to return the machine, even had a print label. Within a couple of hours another notice came in saying case closed. As I mentioned, I am in a remote area. I can't just run down to the post office or UPS store. EBay made it difficult to talk with anyone, or even explain my side. They showed me their ugly side I'll need a long cool down before they get any more of my business.