It saddens me that you had such a crummy experience with JoAnn's and batting. I have twice now ordered W&N by the roll when it was on sale at JA and had perfect service, quick free delivery I used a coupon to reduce the price. I will order again as soon as I have room for another BIG box.
My store is busy, cleaner now that in years past and pretty consistent sales folks. I have seen the same faces for long spans of time like 4 or more years. I would like more fabric and less fleece but I see the same thing in one of my local quilt shops too. My one complaint is the music! Yikes some of it is not appropriate for a business but that is my bug-a-boo and I just get on with my shopping and get out.