Originally Posted by AlienQuilter

I have only had one bad experience with a store. I was given an old Viking computerized sewing machine. So I took it to the nearest dealer to ask for help on how to use it. They never had time for me. They had time to try to sew me a new one but no help on the old one. There's another LQS nearby that her business has increased so much she had to move to a new building with lots more space. She and her staff are so helpful and I have bought several machines from her. The only difference is that she will charge for classes on how to use a machine if you did not buy from her. If you buy from her the classes (just the "how to" on machine usages) are free. When I bought my serger there, half the people in the class had machines they bought somewhere else and we were treated all the same. Now that's customer service!

Originally Posted by elseebee

Just before Christmas I was in a LQS when I spotted a beautiful log cabin quiltitanging on the wall. It had little Christmas trees on it and I thought it was gorgeous. I asked the store owner what it was and if she had the pattern for me to buy. She got all pouty (her usual mode- why I don't shop there often)and said it was from an Eleanor Burns book which she'd sold out of and that she was mad because everyone bought the pattern but didn't sign up for the class! She walked off and wouldn't give me any more help. (See why I don't like to shop there?)

Does anyone have any idea of what this pattern might be or even if it is by Eleanor Burns? I figured y'all would be much more helpful than the shop witch!