By all means send it back and file claims as Elaine mentioned. The shipper is responsible for this mess. I just repaired a bentwood case for my daughter. All the dowels were broken and the bottom of the case was damaged. The spool pin had gone through the top of the bent portion. My favorite repairman says they should be wrapped in plastic and placed in a cardboard box, then liquid foam poured into the box. He says it is good. My favorite way was a rounded corner foam cooler and styrofoam wedges inserted around the machine. It arrived in great shape. There is no reason the shipper should have been so remiss. According to previous posts here, a lot of machins come damaged by transportation. It is time to do something about this.