amazon.com

Old 02-19-2016, 04:35 AM
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Default amazon.com

Hi.
Does Amazon.com have a live chat service? I wanted to contact them and thought I had once used a live chat option. I can't seem to find it today. Maybe it was ebay that I contacted before...not sure.
If you know that they have that service, I would be grateful if you could provide a link to it.
Thank you.
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Old 02-19-2016, 05:27 AM
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i know they make it very difficult to talk to them... all the links are to self help. i needed to talk to them recently and after about a half hours of poking links, found a place where it says something like 'have them call me now'. i don't recall a chat on amazon, but that doesn't mean it isn't there
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Old 02-19-2016, 05:53 AM
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I have no problem making contact with Amazon.

Go to Managing Your Account: Account Settings: scroll to: If you want to talk to a person, Contact Us.
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Old 02-19-2016, 12:22 PM
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I have trouble finding how but it's there. i send an email usually. works better. I get eye vitamins and ask for the coupon off that comes in the box. they always give it to me.
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Old 02-19-2016, 02:53 PM
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Originally Posted by Onebyone View Post
I have no problem making contact with Amazon.

Go to Managing Your Account: Account Settings: scroll to: If you want to talk to a person, Contact Us.
Would love to find an easier way to find their phone contact but this didn't work. can you do it in more detail? when I sign in there is no "Managing Your Account".......just Hello Polly-Your Account. Under that the only "Managing...." I see is Manage your Content and Devices". What is the complete sequence....please? Thanks! ps-clicking on the Contact Us link works but I'd like to know how to get there! thanks!
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Old 02-19-2016, 03:22 PM
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Originally Posted by Onebyone View Post
I have no problem making contact with Amazon.

Go to Managing Your Account: Account Settings: scroll to: If you want to talk to a person, Contact Us.
Thanks.
I did go to account settings but there was no listing that said...if you want to talk to a person.
Then I clicked the highlighted 'contact us' in your post...it brought me to sign-in page...I signed in and they asked how they could help with a list of options. I clicked the option stating 'issue not related to order'. They wanted a note from me describing my issue. I could have done that by e-mail. I want to chat online with a person. It's seems like a long route to travel to get to what you want.
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Old 02-19-2016, 04:50 PM
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Originally Posted by ranger View Post
Thanks.
I did go to account settings but there was no listing that said...if you want to talk to a person.
Then I clicked the highlighted 'contact us' in your post...it brought me to sign-in page...I signed in and they asked how they could help with a list of options. I clicked the option stating 'issue not related to order'. They wanted a note from me describing my issue. I could have done that by e-mail. I want to chat online with a person. It's seems like a long route to travel to get to what you want.
I have only had to use the contact us option a few times, but once you finally get there, the response is fast. I don't ever recall a chat online choice.
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Old 02-20-2016, 04:34 AM
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I had a problem with a kindle charger and used the contact us option. Their response was fast and they immediately took care of the problem and sent me a new charger. Later, I found out it was a problem with our electric, not the charger. I contacted them to pay for the new charger they had sent, and they told me just to keep it and not to worry about it. That's great customer service!
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Old 02-20-2016, 06:37 AM
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Amazon is great. They took care of a problem for me over chat in no time.
Hope you get it settled!

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Old 02-20-2016, 07:10 AM
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Took several clicks on the Amazon app, but here's their number, if you want to call them: 1-866-216-1072
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