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Thread: amazon.com

  1. #1
    Super Member ranger's Avatar
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    amazon.com

    Hi.
    Does Amazon.com have a live chat service? I wanted to contact them and thought I had once used a live chat option. I can't seem to find it today. Maybe it was ebay that I contacted before...not sure.
    If you know that they have that service, I would be grateful if you could provide a link to it.
    Thank you.
    ranger
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    Life...you muddle your way through it and then you die!

  2. #2
    Moderator QuiltnNan's Avatar
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    i know they make it very difficult to talk to them... all the links are to self help. i needed to talk to them recently and after about a half hours of poking links, found a place where it says something like 'have them call me now'. i don't recall a chat on amazon, but that doesn't mean it isn't there
    Nancy in western NY
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  3. #3
    Power Poster Onebyone's Avatar
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    I have no problem making contact with Amazon.

    Go to Managing Your Account: Account Settings: scroll to: If you want to talk to a person, Contact Us.
    I believe giving what I can will never cause me to be in need.
    Being cheap is not a badge of honor.
    My heroes are working people, paying their own way, taking care of their children and being decent human beings.

  4. #4
    Power Poster nativetexan's Avatar
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    I have trouble finding how but it's there. i send an email usually. works better. I get eye vitamins and ask for the coupon off that comes in the box. they always give it to me.

  5. #5
    Super Member Pollytink's Avatar
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    Quote Originally Posted by Onebyone View Post
    I have no problem making contact with Amazon.

    Go to Managing Your Account: Account Settings: scroll to: If you want to talk to a person, Contact Us.
    Would love to find an easier way to find their phone contact but this didn't work. can you do it in more detail? when I sign in there is no "Managing Your Account".......just Hello Polly-Your Account. Under that the only "Managing...." I see is Manage your Content and Devices". What is the complete sequence....please? Thanks! ps-clicking on the Contact Us link works but I'd like to know how to get there! thanks!

  6. #6
    Super Member ranger's Avatar
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    Quote Originally Posted by Onebyone View Post
    I have no problem making contact with Amazon.

    Go to Managing Your Account: Account Settings: scroll to: If you want to talk to a person, Contact Us.
    Thanks.
    I did go to account settings but there was no listing that said...if you want to talk to a person.
    Then I clicked the highlighted 'contact us' in your post...it brought me to sign-in page...I signed in and they asked how they could help with a list of options. I clicked the option stating 'issue not related to order'. They wanted a note from me describing my issue. I could have done that by e-mail. I want to chat online with a person. It's seems like a long route to travel to get to what you want.
    ranger
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    Life...you muddle your way through it and then you die!

  7. #7
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    Quote Originally Posted by ranger View Post
    Thanks.
    I did go to account settings but there was no listing that said...if you want to talk to a person.
    Then I clicked the highlighted 'contact us' in your post...it brought me to sign-in page...I signed in and they asked how they could help with a list of options. I clicked the option stating 'issue not related to order'. They wanted a note from me describing my issue. I could have done that by e-mail. I want to chat online with a person. It's seems like a long route to travel to get to what you want.
    I have only had to use the contact us option a few times, but once you finally get there, the response is fast. I don't ever recall a chat online choice.

  8. #8
    Super Member lovelyl's Avatar
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    I had a problem with a kindle charger and used the contact us option. Their response was fast and they immediately took care of the problem and sent me a new charger. Later, I found out it was a problem with our electric, not the charger. I contacted them to pay for the new charger they had sent, and they told me just to keep it and not to worry about it. That's great customer service!
    Linda
    There may be times we are powerless to prevent injustice, but there must never be a time when we fail to protest. - Elie Wiesel

  9. #9
    Super Member Watson's Avatar
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    Amazon is great. They took care of a problem for me over chat in no time.
    Hope you get it settled!

    Watson

  10. #10
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    Took several clicks on the Amazon app, but here's their number, if you want to call them: 1-866-216-1072

  11. #11
    Super Member ranger's Avatar
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    Thank you all. I appreciate the help. I got through to Amazon and resolved the issue.
    ranger
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    Life...you muddle your way through it and then you die!

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