Girl Charlee Fabric
12-12-2015, 08:03 AM
#1
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Join Date: Mar 2010
Location: Ohio, just east of Toledo
Posts: 1,369
Girl Charlee Fabric
I am not affiliated with this shop in any way, just had a pleasant Black Friday experience.
I don't think they sell quilting fabric though.
On Black Friday I made a few online purchases and because of my 'hit in the head' brain, I got a little confused with the various shop's shipping policies.
I remember putting a comment in the comment section of the order that I thought the shipping was free. I was sent an email that their policy was free shipping an any $100 order, and my order was $95. I was told they would make a one time allowance for me and I responded by telling them to up the yardage of a certain fabric I ordered to reach the $100 total.
They did, the fabric that arrived was perfect, and they now have a loyal customer. They were never told of my condition, and did this out of the kindness of their hearts!
Just thought I would pass the info along and am going to tell them that I will certainly 'pay it forward' at the next opportune time.
I don't think they sell quilting fabric though.
On Black Friday I made a few online purchases and because of my 'hit in the head' brain, I got a little confused with the various shop's shipping policies.
I remember putting a comment in the comment section of the order that I thought the shipping was free. I was sent an email that their policy was free shipping an any $100 order, and my order was $95. I was told they would make a one time allowance for me and I responded by telling them to up the yardage of a certain fabric I ordered to reach the $100 total.
They did, the fabric that arrived was perfect, and they now have a loyal customer. They were never told of my condition, and did this out of the kindness of their hearts!
Just thought I would pass the info along and am going to tell them that I will certainly 'pay it forward' at the next opportune time.
12-13-2015, 08:19 AM
#3
Super Member
Join Date: Dec 2012
Posts: 1,857
I work in retail and it amazes me how shortsighted some stores can be. By this person speaking with you, they sold additional fabric, got a happy customer who will probably buy from them in the future and got a bunch of great publicity! WIN, WIN, WIN - all at the cost of a simple conversation and being polite! what a concept!
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