Has this ever happened to you?
04-28-2011, 04:58 AM
#31
Super Member
Join Date: Apr 2007
Location: Manhattan, Kansas
Posts: 2,160
Originally Posted by BARES
I bought my new computer in Aug 2010. I had it for 6 months and it went BSOD. (Blue screen) Took it to the Geeks and they "fixed it". Cost $300. A month later it happened again. Took it back. 2 weeks later it was back in the shop for the same thing. For a third time I had to take it back for the same thing. They kept saying it was my fault. They reformatted it on the third try. Had to re-install all the software from scratch. Well I have had it back for FIVE days now and it is still happening. THIS WILL BE THE FOURTH TIME I WILL BE TAKING IT IN FOR THE SAME THING!!!! Has anything like this happened to you or do you have any SUGGESTIONS? Anything will be appreciated.
04-28-2011, 05:24 AM
#32
Junior Member
Join Date: Nov 2010
Location: Lake Suzy FL
Posts: 224
Originally Posted by BARES
I bought my new computer in Aug 2010. I had it for 6 months and it went BSOD. (Blue screen) Took it to the Geeks and they "fixed it". Cost $300. A month later it happened again. Took it back. 2 weeks later it was back in the shop for the same thing. For a third time I had to take it back for the same thing. They kept saying it was my fault. They reformatted it on the third try. Had to re-install all the software from scratch. Well I have had it back for FIVE days now and it is still happening. THIS WILL BE THE FOURTH TIME I WILL BE TAKING IT IN FOR THE SAME THING!!!! Has anything like this happened to you or do you have any SUGGESTIONS? Anything will be appreciated.
04-28-2011, 06:20 AM
#33
Power Poster
Join Date: Sep 2007
Posts: 18,726
If you have a product that is having problems, call the manufacturer! If you don't get the answer you want, keep calling and asking for their custome care or customer service department. Keep going up the ladder at the company...they WILL help you! They want their customers to be happy and they want to sell good products- thats why they are in business. The store where you bought it really doesn't matter.
I bought a new HP laptop last year and had a problem a few months later. Sent it back to HP, they fixed the problem, did some checking and found other issues that I wasn't even aware of..fixed them all at no charge to me. They did a great job of Customer care.
Good luck!
I bought a new HP laptop last year and had a problem a few months later. Sent it back to HP, they fixed the problem, did some checking and found other issues that I wasn't even aware of..fixed them all at no charge to me. They did a great job of Customer care.
Good luck!
04-28-2011, 06:42 AM
#35
Junior Member
Join Date: Mar 2011
Location: Australia
Posts: 187
BSOD often goes away if you hold down the power button for over 10 seconds (it will turn off) then when you re-start it, it reboots itself. Every time this has happened to me (on three or four different computers), this simple solution has fixed it.
04-28-2011, 08:45 AM
#38
Junior Member
Join Date: Apr 2008
Location: Ocala, FL
Posts: 194
Originally Posted by BARES
Thanks to all of you for all of the sympathy, help and suggestions. I looked up the lemon laws for CA. They tried to get me to take it home saying that BSOD happens often. If I had taken it home then they could have gotten out of the warranty. I took it in today and was finally able to talk to the Manager of Best Buy. He said that they will do a hardware check on it this time and see if that is causing the problem. I am NOT going to give up! SOMEONE is going to do something to fix the thing or give me a new one. I am going to write to Dell and let them know what problems I am having. I have no other software or peripherals - just the tower, monitor, mouse, and keyboard. I found that the Federal gov't has lemon laws for things like computers. As I understand it, the product has to have a history of failure and attempted repairs and the cut off seems to be 4 times. Well this is my fourth time. I will get all my paperwork together and documentation together so I can make a detailed complaint.
04-28-2011, 09:19 AM
#40
Super Member
Join Date: Jul 2010
Location: Lebanon Missouri
Posts: 2,668
Originally Posted by bj
Do you have a warranty on it? Is there a "lemon law" for computers? My husband's is starting to act pretty cranky, but his is getting pretty old. They may be saying it's your fault so they won't have to replace it.
Try the manufactor -make copies of all repairs and the cost with reciept of purchase they are more apt to help than the store of purchase
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