SuzyM

I was supposed to get my quilting book yesterday but it wasn't delivered. I have my deliveries sent to the office so I will get them and someone doesn't take them off my porch.

Anyway the notes on the website said our office was closed for the holiday. That was an out and out lie - we were open all day.

It isn't the first time this has happend. One time UPS said it delivered my package but it wasn't delivered until the next day - I guess they wanted to keep up their time schedule on paper but not in reality.

Lisanne

I'd file a written complaint. Since it's an office, you can prove it was open.

butterflywing

it's because ups fills each driver's truck in the a.m. and the guy goes. his day doesn't end until his truck is empty. that's why you sometimes get a delivery at 8:30 p.m. and that's why they leave a package on the porch and keep going. they want to see their families again sometime.

if the driver is pooped, he's pooped. if he can't say he delivered everything, he can't come back to the garage. they are asking the impossible of their drivers. don't blame the driver. blame their system.

also, they pay so low that often the jobs are filled by college kids, and if they don't empty those trucks, they don't make their classes. ups tells them it's 4 hours of work, but if they deliver everything and wait to get signatures, it takes forever. i don't think they hire full-time anymore to save on benefits. at least here, where there are colleges. for the drivers, it's almost a lose-lose situation.
but it's a job.

SherriB

I was expecting a package to be delivered by UPS before Christmas. I was looking out our front window and saw the UPS truck go flying by. I went to the website to check on my order. It said delivered at XXX time, which was just minutes before. I was ticked! The UPS guy did not deliver my package until the next day.

OdessaQuilts

butterflywing, my brother is a UPS driver, and I have to say that they make great $$.

I think she needs to call and complain to the company, that is, if she can get to a human. Most of their lines are auto-answered and you can't get through to a real human.

That being said, if a driver returns to the garage with packages undelivered, he needs to show why they were not delivered. There are plenty of reasons why the packages might not have been delivered (building burned down, signature required but no one available, for instance). Also, due to the holiday, a "substitute" driver may have taken that route that day and was unfamiliar with the location.

At any rate, UPS does make every effort to insure the efficient delivery of packages. They know that in this market, if they can't deliver as promised their customer base will migrate to another carrier. So they want to keep you happy.

I say reach a live person and if you don't get satisfaction, go up the chain of command until you do. And the next time you see the UPS guy, I'd recommend that you say hello, engage him in a short conversation and explain how disappointed you were that your package was not delivered on time as indicated in the delivery confirmation you had received. Tell him/her you know that he has a tough job, but you would appreciate the same courtesy that he gives to the big companies like IBM, GM, and the like. Be pleasant and smile. His is a tough job; cut him some slack. Be firm but fair. I'll bet you get better delivery next time.

Sorry you were disappointed.

STAR

sorry this happened to you! my mom is a secretary at an elementary school and she just LOVES her UPS and FEDEX men!!lol. I think it doe shave a lot to do with saying hello, like Odessa said be nice but firm. she also deals with them often. as to why they lied that was not very nice at all!! maybe when the driver comes in you can ask him what happened and maybe if he is the regular driver even. hope you get your book and better service next time!

SuzyM

I didn't really care that it was delivered one day later than scheduled but it made me really wonder about him since he lied we were not open. I work downtown Seattle in an office complex. It is not a large building there are only 12 floors with a couple of companies on each floor. We take up the entire 9th and 10th floor of this building so saying we were closed was a lie. I think he found the package when he got back to the loading docks and just filled in the blanks. I did end up calling UPS and telling them we were open and they did appologize.

Now the UPS guy that delivers to my apartment complex rocks.

DazzleMe!

I agree with Odessa Quilts. I own a "The UPS Store". All the drivers we deal with do their darndest to get everyone their packages on time. Most of our drivers don't even stop for lunch.

If you have a complaint or question call 1-800-833-9943 and hit "0" until you reach an operator. Make sure you have your tracking number as nothing can be done without it.

STAR

well atleast the one who delivers to your apt. is great!! because I wouldn't want to be on the route for the one who sucked!!lol

Pam G

The UPS drivers in our area are really good too, however I know on Holidays they have modified delivery/pickup schedules, some holidays they only deliver RED and don't do pickups.