bearisgray

I bought a used desk type chair at a garage sale this weekend.

It was a "better" chair, but the casters would not roll - at all!

It is five or six years old - the local warranty manager for this line managed to figure out a way so that they could replace the casters/rollers and the hydraulic thing that raises and lowers the chair - AT NO COST TO ME!

If you want to know who and what, send a PM to me and I will be delighted to tell you.

amma

I love to hear stories like this :D:D:D

mom-6

Isn't it delightful to know that people will go out of their way to help you get what you need taken care of...definitely a sign of a great customer service oriented company.

debbieumphress

Last week, DH broke his glasses so we went in and asked them to fix them etc,She went in the back to fix the "arm" and came back and told us it was under warranty and handed him his lenses in a brand new frame. Wow. Customer service is still around. And I know it has been more than 2 years. Small shop in town or I would tell you. NOt a chain. I love it when this happens.

bearisgray

What was even more unbelievable - the service tech came to my house to replace the parts!

I'm still all happily excited about this! :lol: :lol:

amazon

Now that is service with a smile! Nice to hear. :thumbup:

bearisgray

Is good service that rare?

Or is it more fun to moan and groan?

seamstome

Good service is that rare. And very appreciated when you get it anymore because you dont expect it. At least in my neck of the woods.

brushandthimble

Good to hear such service is still around, rare as it is:)