They say it's your fault, have them explain what it is you are doing wrong. If you never had this problem before, I can't believe it's suddenly caused by something you are doing.

I had the same problem from the day that I got the computer. It was so frustrating. Occasionally the computer would turn on correctly but most times it went to blue screen.

Sent it back to company, they called said 'nothing wrong with it'...I think they turned it on once and it was the time it was acting 'normal'.

Put up with it and then one day 'voila' it has been working perfectly for months now.

A friend said that Windows 7 must have figured out the glitch and when the 'updates' come into my computer, it got fixed.

Are you allowing all updates to be loaded into your computer?

Well the problem with the computer continues. I just got it back and it froze/blue screened again. With a history of problems, I called Dell. that was a pain as I spoke with three people (including the first contact that transfered me to a tech) and they all spoke such broken English that I could barely understand. I had to keep asking in different ways to try to understand what they were telling me. I was just contacted by a person that is coming out to replace something in it. His English was so bad that I think he is coming tomorrow. He kept saying "tomorrows tomorrow" then he would say "this today." I think if someone is going to be working in contact with the public then they should be able to communicate effectively with that public. There was a tv show that was about farming out jobs to India and the communication problems it caused. I feel like I was living that show.

Call the manufacturer and tell them your story. Don't just stop with a phone rep. Keep talking and going up until someone replaces your laptop.

thank you. they are supposed to replace the motherboard tomorrow.

My bpower box died on us Sat. and the tech charged us 90.00 to fix it. Hope it works.

Well he came and replaced the motherboard and the DVD drive. Don't know why the DVD drive since I wasn't having a problem with it that I know of. He said that was what was on the service order. I watched him and know he actually put different parts in it.

I hope yours is fixed too. We have to pay a lot for something and it should be last for at least a while.

Yes, happened to me and mine was still under warranty and HP sent me a new computer free

Happy it worked out for you. I am hoping this takes care of mine.

I was that 1st customer service for several years for HP. My job was to get you to the proper tech,or whoever can help you best. No, I could not authorize a replacement, so don't yell at me when I tell you I can't. And I am not a tech, mostly a call router, and I don't know how to fix the BSOD, nor what causes it. When my computer dies or misbehaves, I call my son-in-law.
When you can't understand the tech, just ask to speak to someone else. Yeah, we disliked the Best Shores policy as well.