How does your Quilt Store work?
 

I returned some purse hardware and they don't give you your money back. You get a store credit. :thumbdown:

I have seen that policy before at some smaller independent shops (not quilting shops). They should clearly post this policy so you know it before you make a purchase. Not a very customer friendly policy, but I can understand why some feel they need to do it.

I know now why I don't shop there. Prices are all out of line also.

"All sales final" is clearly posted at my favorite quilt shop/Janome dealer . However, I bought a duplicate of something I had forgotten I owned (to the tune of $50) . How I forgot that I had a table insert I don't know, but I found it a day after. I called her and she said she balked , saying she'd have to "eat it" . (Why? doesn't Janome take dealer merch back?)

i told her I'd gladly take store credit if she could do that, since I had no use for the insert. She said she would issue it this once, for fabric only. I thanked her heartily.

I think it helped that I had just bought a $1400 machine from her the week before over the phone! And I was nice , not demanding. i really likedoingbusiness with her even though she's out of the way and there's a second Janome dealer half the distance.

This is the way returns are handled at our Big Box Store and Our Big Home Improvement Store.

I see store credit policies often, not just at quilt shops.

Quilt stores are independently(privately) owned. They cannot return defective items back to the manufacturer. They cannot afford to "eat it" if someone abuses return policies like a big box store "can". The policy of "all sales final" stresses to the buyer to choose carefully. Shops want to take care of their customers within reason but they cannot afford to have an open return policy either. Even big box stores will deny customers who habitually return merchandise to continue to do so.

Sandy

Unfortunately I am a caregiver so do not get to go to the local stores and do all my shopping on the web. Recently I had to return a block of the month that I did not remember ordering. The Fat Quarter Shop returned my money with no questions asked. This is a sign of good customer service

Depends on if the shop wants me back as a customer. How would they have to "eat it" when they could put it back on the shelf and resell it? Being a business owner myself I know there are some costs to doing business, unfortunately there are those that take advantage of it, but not all.

My quilt shop will not take fabric back even if it is their mistake. It is written on the bottom of the receipt you get AFTER paying for it.
She is slowly putting herself out of business. Already downsized to a smaller store.