Not to open up another can of worms, but I did take the advice and e mailed the owner of Rainbows End in Dunedin, FL about the very unfriendly service we received in her shop. I copied out comments from this board - NO names, etc. - I also included the one positive comment. It has been two weeks and no response. I went with friends to a Quilt Show this past weekend and Rainbow's End was there - we did not shop at her vendor site. We chose not to get into any public confrontation. I was hoping to post that I had heard from her. Our group will not be shopping there.

Please no more of this!

Haven't we been told, if you have nothing nice to say, be quiet!

Sorry for your bad service, some other quilt shops will be happy to assist you.

All you can do is give them a chance to make it right. Sounds like you did. Shame on them if they do not take the opportunity to do so.

i agree

Thank you for letting us know how you made the effort; and what the lack of response was.

How sad. Also that you should be "called" for posting such follow-up here.

Jan in VA

Pardon me lovingmama - After 15 plus pages of comments on "unfriendly" quilt shops, I felt it necessary to post any positive or negative or non response from the owner of the store. End of topic.

there are many possibilities to consider:

1. preparing for a quilt show is a huge undertaking. in all the rush and hubub they may be neglecting their emails, etc.

that would not be a valid excuse for blowing you off.

2. they may have read your email and responded, but your mail handler sent it straight to spam.

3. your email to them may not have arrived.

4. whoever provided the service you found displeasing may have been the one to read the email and decided to keep her boss in the dark about it.

so ... the developments so far could indicate a lack of concern on their part, or a series of coincidental factors that have gotten in the way of communication with the shop's owner/manager.

by not taking the opportunity to speak to her in person you passed up your very best chance to know she's aware of the problem and you denied her the ideal opportunity to fix it.