0tis

I bought an Oliso iron in 2013 during the Black Friday sales because it was such a great deal - I think it was less than $ 60 at Joann's - its the blue one. Anyway, I use it everyday and just love it. Recently, its been quirky - the feet would drop down while I was ironing - I thought maybe I was holding it wrong but it just kept doing it - then I noticed that it was turning off by itself - well actually I thought I was losing my mind because I thought I turned it on but it was off - turns out it was turning itself off. So, I was having a bit of trouble - yesterday it just would not come on - it turned itself off and refused to turn on. I emailed the company. I figured I would hear back in a day or two. I couldn't believe it - within half hour I had an email. They had a suggestion that I try. I tried what they wanted and it turned back on briefly. It was late in the day and I was getting dinner ready and noticed a message on my machine - I couldn't understand it - so I just skipped it. Then my phone started ringing again. It was Oliso - they called me twice in one day - within 1 1/2 of my email - They wanted me to send my iron back - its within the time limit of the warranty (because I registered it you get an extra 3 months) they told me don't mess around - just mail it back to them and they will send me a new one. I was shocked - to actually call me at home the same day within an hour of my email. That is customer service. So I want everyone to know how wonderful they are to their customers. Spread the word.

Nammie to 7

That is good customer service -- I'm sure they didn't want you leaving a defective iron plugged in to potentially start a fire.

KalamaQuilts

wow. good job on them!

Sewnoma

Nice!

I love these stories and I always make a mental note of the companies involved. I adore my Panasonic cordless iron but if I ever look at a corded iron again, this post will add points in the Oliso column!

Thanks for sharing!

ManiacQuilter2

Nice to know that there is such good customer service with this iron. Thanks for posting.

pocoellie

I had the same kind of customer service, several years ago, when the Oliso first came out.

mjhaess

Now that is good customer service. I am thinking of buying one. My Rowenta is 6 months old and has sprung a leak. No more of them for me...

Maggie_Sue

I appreciate this information! Thanks

Oksewnsew

They have GREAT customer service.. I have 2 of their irons and love them.